Security Center
Your Security Is Our Priority.
We take protecting your accounts seriously, and we think you should too. Here's what we do, and what you can do, to keep your money safe.
We're Watching Out for You.
Guadalupe Bank uses real-time fraud monitoring to watch for suspicious activity on your accounts. If something looks off, we act fast by blocking transactions, alerting you, and making sure you can reach us directly when you need help.
And when you call, we pick up the phone. No phone trees, no waiting on hold. If you ever have a concern about your account security, call us at (830) 792-1950 and a real person will help you right away.
Important reminder: Guadalupe Bank will never contact you and ask for your account number, Social Security number, or password. If you receive a suspicious communication claiming to be from us, call us directly before responding.
What to Do If Something Looks Wrong.
See Something? Call Us.
Suspicious Transaction On Your Account?
Call (830) 792-1950 during business hours or visit a branch. We can investigate, dispute charges, and protect your account.
Lost Or Stolen Debit Card?
Call (830) 792-1950 during business hours or (800) 500-1044 outside of business hours.
Received A Suspicious Text, Call, Or Email?
Don't share any personal information. Call us directly at (830) 792-1950 to verify before responding.
Fraud Verification Text From Us?
Our fraud monitoring system may send a text from short code 86975 or place an automated call from (800) 369-4887 to verify suspicious transactions. Reply or follow the prompts to confirm or report the activity.
Stay Informed. Stay Protected.
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How Our Real-Time Fraud Monitoring System Works
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What to Do If Your Debit Card Is Lost or Stolen
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How to Recognize a Legitimate Fraud Alert from Guadalupe Bank
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How to Set Up Account Alerts So Nothing Slips By
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What to Do If You Don't Recognize a Transaction
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Traveling Soon? Here's Why You Should Tell Your Bank First
Have a Security Concern Right Now?
Don't wait. Call us directly; a real person will pick up.