ADA Accessibility Statement

Last updated: July 1, 2026

Our Commitment to Accessibility

Guadalupe Bank is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards to our website and online banking services. We believe that every person, regardless of ability, deserves equal access to the financial tools and information they need.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as established by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.

Measures Taken

Guadalupe Bank takes the following measures to ensure accessibility:

• Include accessibility as a requirement in our web design and development practices
• Provide text alternatives for non-text content, including images
• Ensure sufficient color contrast between text and background elements
• Design our website to be operable by keyboard navigation
• Use clear, descriptive link text and form labels
• Structure pages with semantic HTML headings for easy navigation with screen readers
• Ensure forms and interactive elements are accessible
• Test our website with commonly-used assistive technologies

Known Limitations

While we strive for full accessibility, some third-party content or tools embedded on our website (such as external calculators, video players, or linked documents) may not fully meet WCAG 2.1 AA standards. We are actively working with our partners to address these limitations. If you encounter an accessibility barrier, please contact us and we will make every effort to provide you with the information through an alternative accessible format.

Assistive Technology

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Voice recognition software (Dragon NaturallySpeaking)
• Screen magnification software
• Keyboard-only navigation

Alternative Access

If you are unable to access any content or use any features on our website due to a disability, we want to hear from you. We are committed to providing the same information and services through alternative means. Our branch staff are trained to assist customers with disabilities, and we are happy to accommodate your needs in person, by phone, or in writing.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Guadalupe Bank
1301 Junction Hwy, Kerrville, TX 78028
Phone: (830) 792-1950
Email: info@guadalupebank.com

We aim to respond to accessibility feedback within 3 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may contact the U.S. Department of Justice Civil Rights Division at www.ada.gov or call (800) 514-0301 (voice) or (800) 514-0383 (TTY).