FAQs

How do I enroll in online banking?

Go to guadalupebank.com and click the "Enroll Now" link. You'll need your Social Security number, account number, and account type, along with some general personal information to complete the process.

How do I set up mobile banking?

First, enroll in online banking using the steps above. Then download the Guadalupe Bank app from the App Store or Google Play. Follow the prompts, answer a few security questions, and you're all set. You'll use the same username and password for both online and mobile banking.

What can I do if I'm locked out of online or mobile banking?

If you've entered your password incorrectly three or more times, you'll be locked out. Sign into online banking with your user ID and click "Reset your password?" to unlock your account and reset your password. Note: password resets cannot be completed through the mobile app at this time.

What is text banking?

Text Banking lets you quickly check your balance or make a transfer without logging into online or mobile banking. To set it up, log into online banking, go to the "Self Service" tab, click "User Information," then "Mobile Banking," and click "Add Text Banking" to enroll your phone.

Can I get text or email alerts on my account?

Yes. Log into online banking, go to the "Self Service" tab, and click "Alerts." You can customize multiple account alerts and receive them by text, email, or both. You can also sign up for real-time text alerts every time your debit card is used. It's free.

When will funds from ATM or mobile deposits be available?

Deposits made Monday through Friday before 5:00 PM CST, excluding Federal Holidays, will generally be available the next business day.

How do I endorse a check for mobile deposit?

To avoid rejected deposits, the back of your check must be endorsed with your personal signature and/or business name, followed by: "For Mobile Deposit Only at Guadalupe Bank." Deposits made before 5:00 PM Central Time will typically be available the next business day. Processing days are Monday through Friday, excluding Federal Holidays.

How do I activate my debit card?

Call (866) 633-5293 from the home or primary phone number listed on your account.

What do I do if my debit card is lost or stolen?

During business hours, call (830) 792-1950 as soon as possible. Outside of business hours, call (800) 500-1044.

I received a text, call, or email asking me to verify a debit card transaction. Is it legitimate?

Yes. Our real-time fraud monitoring system automatically blocks suspicious debit card activity and sends a verification text to the mobile number we have on record. The SMS short code for these messages is 86975. If your card is declined and you receive a text from this number, reply accordingly to confirm or deny the transaction.

If no SMS number is on file, the system will place an automated voice call from (800) 369-4887. If your card is declined and you receive a call from that number, follow the prompts to confirm or report the transaction.

The system will also send a verification email to the address on file.

Important:

Guadalupe Bank will never contact you by phone, text, or email and ask for sensitive personal information such as your account number or Social Security number. If you're ever unsure about a communication, call us directly at (830) 792-1950 or visit a branch.

I don't recognize a transaction on my account. What should I do?

If you think your debit card has been used fraudulently, call us at (830) 792-1950 as soon as possible. We can deactivate your card, help you contact the merchant, and dispute charges on your behalf if needed. For other transaction types — such as ACH debits or checks. Visit one of our branch locations so we can help.

Does Guadalupe Bank have 24/7 telephone banking?

Yes. You can check your balance, review transactions, and transfer funds any time by calling (888) 764-1344.

Do I need to notify the bank before traveling?

It's always a good idea to let us know before traveling domestically or internationally. We can note your account to help prevent your debit card from being blocked by our fraud monitoring system while you're away.

What is Guadalupe Bank's ABA/routing number?

Our ABA/Routing number is 114925864. Use this to set up direct deposits and automatic electronic payments for utilities, credit cards, insurance, and more. Please note: this number is not to be used for incoming wire transfers.