Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

FACTS	WHAT DOES GUADALUPE BANK DO WITH YOUR PERSONAL INFORMATION?
Why?	Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?	The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and account balances Payment history & transaction history Credit history and credit scores When you are no longer our customer, we continue to share your information as described in this notice.
How?	All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Guadalupe Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information	Does GUADALUPE BANK Share?	Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus	Yes	No
For our marketing purposes — to offer our products and services to you	No	We don't share
For joint marketing with other financial companies	No	We don't share
For our affiliates' everyday business purposes — information about your transactions and experiences	No	We don't share
For our affiliates' everyday business purposes — information about your creditworthiness	No	We don't share
For our affiliates to market to you	No	We don't share
For nonaffiliates to market to you	No	We don't share
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

Questions?

Call (830) 792-1950 or go to www.guadalupebank.com

Who We Are

Topic	Information
Who is providing this notice?	Guadalupe Bank

What We Do

Question	Answer
How does Guadalupe Bank protect my personal information?	To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Guadalupe Bank collect my personal information?	We collect your personal information, for example, when you: Open an account or deposit money Make deposits or withdrawals from your account or apply for financing Show your government issued ID We also collect your personal information from others, such as credit bureaus or other companies.
Why can't I limit all sharing?	Federal law gives you the right to limit only: sharing for affiliates' everyday business purposes - information about your creditworthiness affiliates from using your information to market to you sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing.

Question

Answer

How does Guadalupe Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Guadalupe Bank collect my personal information?

We collect your personal information, for example, when you:

Open an account or deposit money
Make deposits or withdrawals from your account or apply for financing
Show your government issued ID

We also collect your personal information from others, such as credit bureaus or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only:

sharing for affiliates' everyday business purposes - information about your creditworthiness
affiliates from using your information to market to you
sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Term	Definition
Affiliates	Companies related by common ownership or control. They can be financial and non-financial companies. Guadalupe Bank has no affiliates.
Nonaffiliates	Companies not related by common ownership or control. They can be financial and non-financial companies. Guadalupe Bank does not share information with non-affiliates so they can market to you.
Joint marketing	A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Guadalupe Bank doesn't jointly market.

Term

Definition

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

Guadalupe Bank has no affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

Guadalupe Bank does not share information with non-affiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Guadalupe Bank doesn't jointly market.

Other Important Information

Special Note For Texas Residents

How to file a complaint. We are chartered/licensed/registered under the laws of the state of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against us should contact the Texas Department of Banking through one of the means indicated below:

Contact Method	Details
In Person or U.S. Mail	Texas Department of Banking Consumer Assistance Activities 2601 North Lamar Blvd, Suite 300 Austin, TX 78705-4294
Telephone	(877) 276-5554
Email	consumer.complaints@dob.texas.gov
Website	www.dob.texas.gov

Privacy Protection Advisory

You can help protect your privacy by using caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the bank and asks for your account number or any other identifying or account-related information, you should beware.

Guadalupe Bank does not ask bank customers for personal information via email or phone. Anyone who receives an email or phone call that claims to be from Guadalupe Bank and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data and should not follow the instructions in the email or over the phone.