Mobile Privacy Policy
This policy describes how our mobile banking application handles your data and your privacy rights.
Last updated: July 1, 2026
1. Scope
This Mobile Privacy Policy applies to the Guadalupe Bank mobile banking application ("App") available on iOS and Android devices. It supplements our Privacy Policy and describes the specific ways we collect, use, and protect information through the App. By downloading or using the App, you agree to the terms of this policy.
2. Information Collected Through the App
Information You Provide
- Login credentials and authentication information
- Account numbers and financial transaction data
- Check images submitted via mobile deposit
- Payee information entered for bill pay or transfers
- Contact and support inquiry information
Information Collected Automatically
- Device type, operating system version, and unique device identifiers
- App usage data, including features accessed and session duration
- Crash logs and performance data to improve app stability
- IP address and mobile network information
Location Information
With your permission, the App may collect your device's geographic location to help you locate nearby branches and ATMs. You may disable location access at any time through your device settings. We do not track your location in the background or sell location data to third parties.
Camera and Microphone
The App requests access to your device camera solely for the purpose of mobile check deposit. We do not record video or audio, and we do not access your camera for any other purpose.
3. SMS / Text Banking
If you enroll in text banking or account alerts, we will send SMS messages to the phone number you provide. Message frequency varies based on your alert preferences. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by adjusting your alert settings within the App or Online Banking. Your mobile number and SMS opt-in data will not be shared with third parties for marketing purposes.
4. Push Notifications
The App may send push notifications for account activity alerts, security notices, and service updates. You can manage or disable push notifications at any time in your device settings or within the App.
5. Biometric Authentication
The App supports fingerprint and facial recognition login where available on your device. Biometric data is processed entirely on your device by your operating system. Guadalupe Bank does not collect, store, or transmit your biometric data.
6. How We Use Mobile-Collected Information
- To authenticate your identity and protect your accounts from unauthorized access
- To process transactions, deposits, and transfers initiated through the App
- To deliver account alerts and notifications you have requested
- To improve App performance, fix bugs, and develop new features
- To detect and prevent fraud and unauthorized account activity
- To comply with applicable banking regulations and legal requirements
7. Third-Party Services
The App may use third-party service providers for analytics, crash reporting, and payment processing. These providers are contractually prohibited from using your information for any purpose other than providing services to us. We do not permit third-party advertising networks to collect data through the App.
8. Data Security
We use industry-standard encryption (TLS) for all data transmitted between the App and our servers. Sensitive account information is never stored on your device in an unencrypted format. We recommend that you protect your device with a passcode and keep your operating system and App updated to the latest version.
9. Children
The App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children through the App.
10. Changes to This Policy
We may update this Mobile Privacy Policy periodically. We will notify you of material changes through the App or by other means. Your continued use of the App after changes take effect constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Mobile Privacy Policy or our mobile data practices, please contact us:
Guadalupe Bank
1301 Junction Hwy, Kerrville, TX 78028
Phone: (830) 792-1950
Email: info@guadalupebank.com